Below are some of are common questions about our shop and products
Yes, our site and brand have undergone a few changes. Thank you for noticing!
Rest assured, we are still the same dedicated team working under the artistic direction of James R. Eads. You can bookmark our new domain, prismavisions.com, and add our new email, firstname.lastname@example.org to your address book to keep in touch with our mystical side.
If you are looking for limited edition prints and originals by James R. Eads you can find them at jamesreads.comwhere we will continue to release new prints and art.
While it is very uncommon, it has happened. Email us your order number so we can confirm the authenticity of your deck before sending out a replacement guide or card.
If you purchased your deck from another retailer, please reach out to them for assistance.
If your deck includes a QR code in place of a physical guide, you purchased a counterfeit. Counterfeits are increasingly common and negatively impact our, small artist-run business All of our decks include physical guides and you are welcome to support the work we do by purchasing the authentic version from us directly!
The longer you use something, the more likely you are to see some wear. Perhaps you lost a card while traveling through portals...whatever the case may be, send us your order number and/or name associated with your order so we can create a custom order for you. We charge $1 per card / $5 per guide plus shipping.
Below are some common questions about shipping
RETURNS, REPLACEMENTS, AND CANCELLATIONS
Below are some common questions about returns, replacements and cancellations
Yes! If your item is undamaged and unopened and it has been no longer than 30 days since you received it, please ship it back to us for a refund. Once we receive the item and confirm that it is in the same condition it was sent, we will send you a refund for the cost of your items (shipping is non-refundable).
We try to ship out orders as quickly as possible so please let us know about your cancellation request ASAP. If your order has not been shipped by the time we receive your request, we will cancel it for you. Let us know by emailing us your order number at email@example.com
If your shipment is lost:
The timeframes for notifying us about your lost shipment are as follows:
After 20 days from ship date or 14 days from the last tracking update for domestic shipments.
After 30 days from ship date or 14 days from the last tracking update for international and APO/FPO shipments.
If you believe your shipment was stolen:
Please wait 7 days from when the package was marked delivered before reaching out to us for assistance.
*We require these wait-to-file periods for stolen and lost orders as packages are sometimes delayed in transit or prematurely marked as delivered.
If your shipment is damaged:
Inform us about the damage as soon as you receive the package.
Please send us a signed and dated statement explaining the situation along with photos of the damage so that we may submit a claim.
*All issues must be reported within 90 days from the shipment date. Any issues reported after this window will not be eligible for a refund or reshipment.
*Failure to hold the damaged items, including the exterior package, until the claim is settled will result in rejection and we will not be able to reimburse you or reship the order.
Once the claim is approved, we will ship you a replacement or process a refund for you depending on which option you prefer. If the claim is denied, we will not be able to send you a replacement or refund.
The full list of terms including reasons why your claim might be denied can be found here.
Please note, if it has been over 30 days since you received your item, we are not able to offer you a replacement or refund.
We’re so sorry if we accidentally shipped you the wrong order! Please reach out to us at firstname.lastname@example.org with the order number and a photo of the incorrect item you received.
It is possible it's in your shipment just packed away somewhere unexpected or we just simply forgot to include it. Either way, email us your order number at email@example.com and we will assist you.