Below are some of are common questions about our shop and products
Yes, our site and brand have undergone a few changes. Thank you for noticing!
Rest assured, we are still the same dedicated team working under the artistic direction of James R. Eads. You can bookmark our new domain, prismavisions.com, and add our new email, email@example.com to your address book to keep in touch with our mystical side.
If you are looking for limited edition prints and originals by James R. Eads you can find them at jamesreads.comwhere we will continue to release new prints and art.
While it is very uncommon, it has happened. Email us your order number so we can confirm the authenticity of your deck before sending out a replacement guide or card.
If you purchased your deck from another retailer, please reach out to them for assistance.
If your deck includes a QR code in place of a physical guide, you purchased a counterfeit. Counterfeits are increasingly common and negatively impact our, small artist-run business All of our decks include physical guides and you are welcome to support the work we do by purchasing the authentic version from us directly!
The longer you use something, the more likely you are to see some wear. Perhaps you lost a card while traveling through portals...whatever the case may be, send us your order number and/or name associated with your order so we can create a custom order for you. We charge $1 per card / $5 per guide plus shipping.
Below are some common questions about shipping
RETURNS, REPLACEMENTS, AND CANCELLATIONS
Below are some common questions about returns, replacements and cancellations
Yes! If your item is undamaged and unopened and it has been no longer than 30 days since you received it, please ship it back to us for a refund. Once we receive the item and confirm that it is in the same condition it was sent, we will send you a refund for the cost of your items (shipping is non-refundable).
We try to ship out orders as quickly as possible so please let us know about your cancellation request ASAP. If your order has not been shipped by the time we receive your request, we will cancel it for you. Let us know by emailing us your order number at firstname.lastname@example.org
If you purchased Route Package Protection please file a claim as soon as possible. Photos of the damage may also be required so be sure to save the package and any other materials your order was shipped with. You can file your Route claim here.
If you did not purchase Route Package Protection please send us an email with photos of the damaged item and package at email@example.com and we will help you get it sorted out.
Please note, if it has been over 30 days since you received your item, we are not able to offer you a replacement or refund.
We’re so sorry if we accidentally shipped you the wrong order! Please reach out to us at firstname.lastname@example.org with the order number and a photo of the incorrect item you received.
It is possible it's in your shipment just packed away somewhere unexpected or we just simply forgot to include it. Either way, email us your order number at email@example.com and we will assist you.