Yes! If your item is undamaged and unopened and it has been no longer than 30 days since you received it, please ship it back to us for a refund. Once we receive the item and confirm that it is in the same condition it was sent, we will send you a refund for the cost of your items (shipping is non-refundable).

Please email us at hello@prismavisions.com with your order number and we will get the process started for you

We try to ship out orders as quickly as possible so please let us know about your cancellation request ASAP. If your order has not been shipped by the time we receive your request, we will cancel it for you. Let us know by emailing us your order number at hello@jamesreads.com

Oh no! Please send us photos of the damaged item and exterior packaging right away. Hold onto these items until we get everything sorted as more photos might be needed for insurance claims. You can email us these photos and any additional info to hello@prismavisions.com. From there we will determine the best course of action.

Please note, if it has been over 30 days since you received your item, we are not able to offer you a replacement or refund.

We’re so sorry if we accidentally shipped you the wrong order! Please reach out to us at hello@jprismavisions.com with the order number and a photo of the incorrect item you received. 

It is possible it's in your shipment just packed away somewhere unexpected or we just simply forgot to include it. Either way, email us your order number at hello@prismavisions.com and we will assist you.